In an attempt to ensure our clients’ trustworthiness, develop our quality, and enhance our competence in providing excellent services, Thonglor Pet Hospital has initiated several training courses for our staff in particular speciality including
In an attempt to ensure our clients’ trustworthiness, develop our quality, and enhance our competence in providing excellent services, Thonglor Pet Hospital has initiated several training courses for our staff in particular speciality including
- Supporting Telemedicine treatment by launching the Distance
- Education with Australia in a bid to exchange veterinary knowledge and technology with veteran vets.
Initiating annual training courses and skill-improving workshops like Service Quality and Teamwork Competency to encourage and educate all staff members to be more effective and responsible. Also, they all are trained to be service-minded people in order to provide the best service to pet owners and their pet.
When it comes to the quality management system, our hospital has implemented the ISO 9001:2000 certified by UKAS and is under the monitoring and evaluation of URS since September 2004. Thonglor Pet Hospital is Asia’s first animal hospital certified by ISO 9001:2000.
We are certified by ISO 9001-2000. That means our organization did lay foundation in quality management system in that quality is a heart of any business. Pet hospital business is a service work. Therefore, the success of our business definitely comes from the highest quality service we give to customers and a quality service which is accepted by universal standard.
